... if you have damage to your classic car and receive the message that An Expert is coming to take the case. That man does nothing more or less than determine what he thinks of it and reports that back ...
After that, a month-long process of administration and time tracking can follow.
In such cases it is very nice that you have recorded the entire claim process in a file and that you keep that file up to date.
A secret tip in correspondence: close your letters or emails with an inspiring addition such as: cc: spray radar or similar. People sometimes want to react a little faster as a result. Certainly if the file has been running for a while and has become somewhat thicker.
Bear in mind that in these cases it is often the case that the keeper wins.